Viber Onboarding Process

Table of Contents:

Prerequisites
Onboarding Process
2.1. Document Preparation
2.2. Whitelisting Process
2.3. CEE Integration
Service Information
Business Message Guidelines and Compliance

1. Prerequisites
   Before you begin the onboarding process, ensure that you have the following:
   Business Email ID: A dedicated business email ID for communication with Infobip.
   Warranty Letter:Sign warranties related to sending verified Viber messages.
   Service Qualification Form:Provide the business description and details on your product or service.

2. Onboarding Process
   The onboarding process consists of several steps, including document preparation, whitelisting on Viber, and integration into CEE. Let's delve into each step:

   2.1. Document Preparation
   Before proceeding, prepare the following documents:

   5 Logos: In .PNG format with good quality and various resolutions (50x50, 65x65, 100x100, 130x130, and 360x280 pixels).
   Service Name: In both the native language and English.
   Service Website
   Service Description
   Service Registered Country or Location
   Service Industry Type
   Monthly Expected Message Value
   Service Integration Type: Specify if it's one-way or both one-way and two-way.
   Destinations or Countries: List the countries where you intend to send messages.
   Type of Messages: Define if you'll be sending promotional or transactional messages.
   Introductory Message Example: Provide a sample introductory message.
   Service Estimated Launch Date
   2.2. Whitelisting Process
   The whitelisting process typically takes around 14 days and requires the following steps:

   Collect Documents: Submit the prepared documents mentioned in section 2.1 to your Infobip account manager.
   Review and Approval: Infobip will review the documents and guide you through any necessary revisions.
   Whitelisting: Once your documents are approved, your Viber Account ID will be whitelisted on the Infobip platform.

   2.3. CEE Integration
   After the whitelisting process is complete, the next step is to integrate Viber into the Netcore Communication Execution Environment (CEE).

   Authenticated API Key: Insert the authenticated API key provided by Infobip into the CEE. This process usually takes 1-2 business days.

3. Service Information
   It's essential to provide comprehensive service information to ensure a smooth onboarding process. This includes detailed data about your service, such as its nature, target audience, and messaging strategy.

4. Business Message Guidelines and Compliance
   To ensure successful communication on Viber, familiarize yourself with Viber's Business Message Guidelines and Compliance. Adhering to these guidelines is crucial to maintain compliance and deliverability.