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Welcome to Smartech Help Centre

You'll find comprehensive documentation around Smartech platform here.
Let's jump right in!

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v2.0stable

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Getting Started

Overview
Website
App
Email
SMS

Web SDK

Basic Setup
- Direct JS Integration
- JS Integration via GTM
Customer Engagement
User & Event Tracking
- User Tracking
- Events Tracking
Product Experience
- Defining Actions

Android SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

iOS SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
- Defining Actions

React Native

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

Flutter SDK

Basic Setup
Customer Engagement
User & Event Tracking

Other SDKs

Cordova SDK3 Integration

Integrations & Plugins

Overview
Shopify
WordPress
Appsflyer
vue.js
Angular.Js and React.Js
Branch.io- ESP Integration
Appsflyer OneLink: ESP Integration
Branch - Event Integration

Smartech APIs

Smartech APIs Overview
Contact APIs
List APIs
Activity API
- Add Activity API
GDPR APIs

Product Experience Guide

Setup nudge journey
User segments as target audience
Understanding the operators for segment creation
Using regex pattern as operator condition

AI/ML in Smartech

Overview
Send Time Optimisation in Email
Subject Line Optimisation
Churn Prediction
Smart Segments
Recommendation Engine
Preferred Channel
Send Time Optimization in APN
Raman Insights
Raman Reports
- Preferred Channel
- App Churn Management
Predictive segments

Campaigns

Website Personalization Campaigns
Personalization in Smartech
Email Broadcast
Intro to Web Push Notifications
Web Push Opt-Ins
Web Push Broadcast
App Push Notification
SMS Broadcast
Web Message
- How to create a custom HTML Web Message
In-App message
Journey
Journey Builder 2.0
FB Audience Targeting
WhatsApp
- How to use WhatsApp in Journey

Contacts

Contacts
- Unified View of Contact
Attributes
List
Segments
User Data Table

Content

App Push Template
- Raman Recommendations in APN template
Email
SMS
BPN

Insights

Dashboards
Analytics
Reports

Assets

Activity
Website
App
sFTP
Geofences

Miscellaneous

Product Catalogue Sync
Browser Push Notification – HTTP vs HTTPs
How to register with Firebase Cloud Messaging (FCM)
Smartech account Disable
Sandbox (Test) Environment
Smartech Adoption Scorecard
Algorithm based personalization - IRD

Admin

Account Configuration
User Management
Miscellaneous
- Logs

Resources

Glossary
GitRepo
Push Amplification
Popular use-case Recipes
- Cart abandonment via Journey
- Journey use-case (Sector-wise)

Privacy & Policies

Privacy & Policy Overview
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy

Getting Started

Overview
Website
App
Email
SMS

Web SDK

Basic Setup
- Direct JS Integration
- JS Integration via GTM
Customer Engagement
User & Event Tracking
- User Tracking
- Events Tracking
Product Experience
- Defining Actions

Android SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

iOS SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
- Defining Actions

React Native

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

Flutter SDK

Basic Setup
Customer Engagement
User & Event Tracking

Other SDKs

Cordova SDK3 Integration

Integrations & Plugins

Overview
Shopify
WordPress
Appsflyer
vue.js
Angular.Js and React.Js
Branch.io- ESP Integration
Appsflyer OneLink: ESP Integration
Branch - Event Integration

Smartech APIs

Smartech APIs Overview
Contact APIs
List APIs
Activity API
- Add Activity API
GDPR APIs

Product Experience Guide

Setup nudge journey
User segments as target audience
Understanding the operators for segment creation
Using regex pattern as operator condition

AI/ML in Smartech

Overview
Send Time Optimisation in Email
Subject Line Optimisation
Churn Prediction
Smart Segments
Recommendation Engine
Preferred Channel
Send Time Optimization in APN
Raman Insights
Raman Reports
- Preferred Channel
- App Churn Management
Predictive segments

Campaigns

Website Personalization Campaigns
Personalization in Smartech
Email Broadcast
Intro to Web Push Notifications
Web Push Opt-Ins
Web Push Broadcast
App Push Notification
SMS Broadcast
Web Message
- How to create a custom HTML Web Message
In-App message
Journey
Journey Builder 2.0
FB Audience Targeting
WhatsApp
- How to use WhatsApp in Journey

Contacts

Contacts
- Unified View of Contact
Attributes
List
Segments
User Data Table

Content

App Push Template
- Raman Recommendations in APN template
Email
SMS
BPN

Insights

Dashboards
Analytics
Reports

Assets

Activity
Website
App
sFTP
Geofences

Miscellaneous

Product Catalogue Sync
Browser Push Notification – HTTP vs HTTPs
How to register with Firebase Cloud Messaging (FCM)
Smartech account Disable
Sandbox (Test) Environment
Smartech Adoption Scorecard
Algorithm based personalization - IRD

Admin

Account Configuration
User Management
Miscellaneous
- Logs

Resources

Glossary
GitRepo
Push Amplification
Popular use-case Recipes
- Cart abandonment via Journey
- Journey use-case (Sector-wise)

Privacy & Policies

Privacy & Policy Overview
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy

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