Activity API

Introduction

This API enables you to sync your contact's activity data in real-time to CEE. This API can be helpful in scenarios like:

● POS - The point of sale (POS) or point of purchase (POP) is the time and place where a retail transaction is completed.

● Call Centre data - Calls between customers and call center agents are brimming with information that, with the aid of speech analytics, can yield valuable insights that organizations can use to improve the customer experience.

● Offline store purchase - When you merge online and offline data, you can deliver the best possible experience to your customers.

● Historical Activity data - You can import historical activity data into your existing records.

Here is the reference for the Sample Events Sheet by business vertical