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Welcome to Smartech Help Centre

You'll find comprehensive documentation around Smartech platform here.
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Getting Started

Overview
Website
App
Email
SMS

Web SDK

Basic Setup
- Direct JS Integration
- JS Integration via GTM
Customer Engagement
User & Event Tracking
- User Tracking
- Events Tracking
Product Experience
- Defining Actions

Android SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
Release Notes

iOS SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
- Defining Actions
- Callbacks for SDK Sync State

React Native

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

Flutter SDK

Basic Setup
Customer Engagement
User & Event Tracking

Other SDKs

Cordova SDK3 Integration

Integrations & Plugins

Overview
Shopify
WordPress
Appsflyer
vue.js
Angular.Js and React.Js
Branch.io- ESP Integration
Appsflyer OneLink: ESP Integration
Branch - Event Integration

Smartech APIs

Smartech APIs Overview
Contact APIs
List APIs
Activity API
- Add Activity API
App Push Notification Trigger API
GDPR APIs

Product Experience Guide

Setup nudge journey
User segments as target audience
Understanding the operators for segment creation
Using regex pattern as operator condition
Analyzing Nudge Results
Nudge Design Customizations

AI/ML in Smartech

Overview
Send Time Optimisation in Email
Subject Line Optimisation
Recommendation Engine
Preferred Channel
Send Time Optimization in APN
Raman Insights
Raman Reports
- App Churn Management
Predictive segments
- How to create Predictive segments?

New UI/UX

Introduction
Quick Create
Dashboard
Engage
- Campaigns
- Journey
Audience
Content
Analytics

Campaigns

Website Personalization Campaigns
Personalization in Smartech
Email Broadcast
Intro to Web Push Notifications
Web Push Opt-Ins
Web Push Broadcast
App Push Notification
SMS Broadcast
- SMS 2.0 (New)
Web Message
- How to create a custom HTML Web Message
In-App message
Journey
Journey Builder 2.0
FB Audience Targeting
WhatsApp
- How to use WhatsApp in Journey

Contacts

Contacts
- Unified View of Contact
Attributes
List
Segments
User Data Table

Content

App Push Template
- Raman Recommendations in APN template
Email
SMS
- SMS 2.0 (New)
- DLT registration process and FAQs
BPN

Insights

Dashboards
Analytics
Reports

Assets

Activity
Website
App
sFTP
Geofences

Miscellaneous

Product Catalogue Sync
Browser Push Notification – HTTP vs HTTPs
How to register with Firebase Cloud Messaging (FCM)
Smartech account Disable
Sandbox (Test) Environment
Smartech Adoption Scorecard
Algorithm based personalization - IRD
Webhooks

Admin

Account Configuration
User Management
Miscellaneous
- Logs

Resources

Glossary
GitRepo
Push Amplification
Popular use-case Recipes
- Cart abandonment via Journey
- Journey use-case (Sector-wise)

Privacy & Policies

Privacy & Policy Overview
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy

Getting Started

Overview
Website
App
Email
SMS

Web SDK

Basic Setup
- Direct JS Integration
- JS Integration via GTM
Customer Engagement
User & Event Tracking
- User Tracking
- Events Tracking
Product Experience
- Defining Actions

Android SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
Release Notes

iOS SDK

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience
- Defining Actions
- Callbacks for SDK Sync State

React Native

Basic Setup
Customer Engagement
User & Event Tracking
Product Experience

Flutter SDK

Basic Setup
Customer Engagement
User & Event Tracking

Other SDKs

Cordova SDK3 Integration

Integrations & Plugins

Overview
Shopify
WordPress
Appsflyer
vue.js
Angular.Js and React.Js
Branch.io- ESP Integration
Appsflyer OneLink: ESP Integration
Branch - Event Integration

Smartech APIs

Smartech APIs Overview
Contact APIs
List APIs
Activity API
- Add Activity API
App Push Notification Trigger API
GDPR APIs

Product Experience Guide

Setup nudge journey
User segments as target audience
Understanding the operators for segment creation
Using regex pattern as operator condition
Analyzing Nudge Results
Nudge Design Customizations

AI/ML in Smartech

Overview
Send Time Optimisation in Email
Subject Line Optimisation
Recommendation Engine
Preferred Channel
Send Time Optimization in APN
Raman Insights
Raman Reports
- App Churn Management
Predictive segments
- How to create Predictive segments?

New UI/UX

Introduction
Quick Create
Dashboard
Engage
- Campaigns
- Journey
Audience
Content
Analytics

Campaigns

Website Personalization Campaigns
Personalization in Smartech
Email Broadcast
Intro to Web Push Notifications
Web Push Opt-Ins
Web Push Broadcast
App Push Notification
SMS Broadcast
- SMS 2.0 (New)
Web Message
- How to create a custom HTML Web Message
In-App message
Journey
Journey Builder 2.0
FB Audience Targeting
WhatsApp
- How to use WhatsApp in Journey

Contacts

Contacts
- Unified View of Contact
Attributes
List
Segments
User Data Table

Content

App Push Template
- Raman Recommendations in APN template
Email
SMS
- SMS 2.0 (New)
- DLT registration process and FAQs
BPN

Insights

Dashboards
Analytics
Reports

Assets

Activity
Website
App
sFTP
Geofences

Miscellaneous

Product Catalogue Sync
Browser Push Notification – HTTP vs HTTPs
How to register with Firebase Cloud Messaging (FCM)
Smartech account Disable
Sandbox (Test) Environment
Smartech Adoption Scorecard
Algorithm based personalization - IRD
Webhooks

Admin

Account Configuration
User Management
Miscellaneous
- Logs

Resources

Glossary
GitRepo
Push Amplification
Popular use-case Recipes
- Cart abandonment via Journey
- Journey use-case (Sector-wise)

Privacy & Policies

Privacy & Policy Overview
Data Retention Policy
General Data Protection Regulation (GDPR)
Anti-Spam Policy
Privacy Policy

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