Attributes are characteristics of your contacts. For example, email address, name, age, gender, salary, location.

Based on the type of data, attributes are of four types:

Textline Email address
* Gender and so on.
Combination of:
Special characters
* Numbers
[email protected]
Date Date of birth
Date of purchase
* Date of return and so on.
Valid: 23-01-2013, 2012-01-23
Invalid: 23rd Jan 2013, 23/01/2013
Rate of interest
Price of products and so on.
Numbers separated by decimal points Valid: 3.2, 8.25, 299.99
Invalid: 3.2 lakhs, 8.25 percent, INR 299.99
IntegerPhone number
Pin code and so on.
Only integers Valid: 23, 9843213478
Invalid: 32years, 3 months

Custom Attribute & System Attribute

System Attributes are Smartech-defined attributes. The commonly used attributes like first name, last name, gender, country, etc. have been defined as System Attributes. Custom Attributes are the ones that you can define. You can map the attributes in your list to system attributes.

Creating a new attribute

To create a new attribute:

  • Go to Data > Manage > Contact > Attributes Create New Attribute.
  • In the Create New Attribute dialog box, enter the details in the respective fields.
  • Click Save.

The attribute gets created and appears in the Attributes grid-view.

Attribute Mapping

You can create segments based on the attributes of the Contacts. Also, you can update the attribute values of a contact through automation. However, out of all the attributes that you define in Smartech, to ensure efficiency, you need to select up to a maximum of 15 attributes for segmentation and automation. You can select attributes in Attribute Settings. These selected attributes are called Indexed attributes. Only the Indexed attributes are made available for selection in segmentation and automation.

To index the attributes,

  • Go to Data > Manage > Contact > Attributes > Attribute Settings.
  • In the Attribute Settings dialog box, move the attribute that you wish to index from the list of attributes in the right side to that in the left side.
  • Click Save Changes.

How to personalise Attribute/activity data in Email / BPN / APN / Web message?

BPN[ATTRIBUTE_NAME]{{COLLECTIONS.first.<payload_name> }} //first refers to the latest value of the payload parameter
{{COLLECTIONS.last.<payload_name>}} //last refers to the first logged value of the payload parameter
Web MessageNot AvailableNot Available



  • Payload Personalization is not possible in the Subject line of the Email.
  • Personalization for BPN can be done on all the sections like image, text and CTA of the BPN.


Updated about a year ago


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